The hotel Krystal Grand Cancun Resort, especially popular with honeymooners, is located in the vicinity of a sandy beach. At the beach, there are sun loungers (where applicable, a fee) as well as sun umbrellas free of charge. The nearest town is Playa del Carmen. In the vicinity of the hotel are a number of shopping facilities and a supermarket. In the evening, you can go dancing in a nightclub in the hotel’s surroundings. The following attractions can be reached from the hotel: Xoximilco, Xcaret, Xel ha, Bacalar and Chichen Itza. For mobility there is a taxi rank , a bus stop and a car rental company.
Hygiene and safety measures In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the staff (incl. luggage disinfection), protective screens at the reception, disinfection carpets at main door, elevator occupancy control measures, room service included (All Inclusive), restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, controlled access restaurant (reservation only), controlled access bar (limited entry), digital menus, buffet alternatives (assisted buffet service), intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, daily room disinfection, housekeeping staff equipped with self-protecting gear, daily change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups at Kids Club, only outdoor activities at Kids Club, controlled access at Spa and wellness (reservation only), enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. The hotel has already been awarded a local seal of approval for extensive protective measures after appropriate testing.
Partially renovated in 2017, the 14-storey beach hotel consists of a main building and an adjoining building, and has 398 rooms in total. It is equipped with a 24h reception, a lobby with bar, 4 lifts, an air conditioning, a safe (where applicable, for a fee), a mini market, various other shops, a parking area (for free), a security entry system as well as a money changing facility. For the meals, there are 5 restaurants (air-conditioned) and a snack bar. In a total 5 bars, you can relax in the evening in good company. WiFi is available for free. For guests dependent on a wheelchair the hotel has a barrier-free access and a number of wheelchair accessible bathrooms. Room cleaning and concierge service are free of charge. Ironing service and medical service are available for a fee. For the room service and laundry service the hotel charges a fee (where applicable).