The hotel Iberostar Cozumel lies in the vicinity of the Palancar Beach, a sandy beach, linked by a shuttle service (extra fee). At the beach are sun loungers and sun umbrellas free of charge available. The nearest town is Cozumel city. In the vicinity of the hotel are a number of shopping facilities and a supermarket. In the evening, you can go dancing in a nightclub in the hotel’s surroundings. The following attractions can be reached from the hotel: El cielo reef. For mobility there is a taxi rank , a bus stop and a car rental company. The hotel and airport are linked by a shuttle (for a fee).
Hygiene and safety measures In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the guest (incl. luggage disinfection), protective screens at the reception, Non-Contact check-in and check-out and non-contact in-house information, disinfection carpets at main door, self-catering options, restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, controlled access restaurant (reservation only), controlled access bar (limited entry), digital menus, buffet alternatives (Show-Cooking), intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, masks available for guests, available Covid-19 tests for guests, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, daily room disinfection, 24h time between check-out and check-in, housekeeping staff equipped with self-protecting gear, new air treatments (air filters), 4x per week change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups at Kids Club, only outdoor activities at Kids Club, controlled access at Spa and wellness (scheduled turns), enhanced hygiene protocols ensured at Spa and Wellness as well as adapted Spa / Wellness treatments.
The 2-storey beach hotel has 293 rooms. The rooms were last renovated in 2015. It is equipped with a 24h reception, a lobby with bar, a lift, an air conditioning, a safe (for free), a mini market, various other shops, a theater, a parking area (for free), a security entry system as well as a money changing facility. For the meals, there are 6 restaurants (air-conditioned). In a total 4 bars, you can relax in the evening in good company. WiFi is available for free. For guests with physical disabilities the accommodation provides a barrier-free access and a number of wheelchair accessible bathrooms. Room cleaning and concierge service are free of charge. Laundry / ironing service and medical service (from 00:00 - 23:59) are available for a fee.