Hard Rock Hotel Riviera Maya Hacienda and Heaven

The hotel Hard Rock Hotel Riviera Maya Hacienda and Heaven is located approximately 200 m from the private sandy/rocky beach. The old town is around 140 km away. On the beach are sun loungers, sun umbrellas and beach towels available. Cold drinks are served at the beach bar. The air-conditioned hotel is equipped with a 24h reception (check-in is possible around the clock), a lobby, Wi-Fi, internet access, a lift, a shop, a boutique, a hairdresser, a jacuzzi, parking spaces as well as a TV lounge with satellite TV. In the outdoor area you will find a garden as well as a pool (open all year), where pool towels are available for free. There is also a children's pool. You can store your valuables in the safe, and your luggage in the hotel`s storage room. In addition, the hotel Hard Rock Hotel Riviera Maya Hacienda and Heaven is video-monitored 24h a day. For your entertainment, the hotel offers a theatre and a disco. For very young guests, kid`s chairs and cots can be provided. There is also a laundry service available at an additional cost to customers. Ironing equipment can be rented at the hotel for a fee. For your comfort there is a concierge service. If necessary, you can contact the medical centre. The energy supply is 110 Volts. For conventions and other business meetings, the hotel offers a business centre as well as a (auditorium-style) conference area with a reception, tables, printer, scanner, overhead projector, internet access as well as a catering service. A photographer can also be ordered from the hotel for business events. If you want to explore the holiday region, you can use the car rental service close to the hotel. At the reception, tickets are offered for excursions in the area. Dogs are the only pets allowed in the hotel (on request). For guests on their honeymoon, the hotel has special offers such as a romantically-decorated room, rooms with a particularly romantic location and view, romantic dishes in the restaurant, champagne or a present in the room. In your hotel, a lot of focus is placed on sustainability. This includes the provision of soap and shampoo dispensers, a central room air-conditioning and environmentally-friendly cleaning. That is why the hotel Hard Rock Hotel Riviera Maya Hacienda and Heaven was also awarded a sustainability certificate. The hotel requires that all guests pay a deposit upon arrival. American Express, Euro/Master Card and Visa are accepted as means of payment. Catering As catering services the hotel offers all-inclusive. As part of the all-inclusive service, international alcoholic beverages (24h) are available around the clock and at no extra charge. For the meals, there are a buffet restaurant with terrace (Italian, Mediterranean, calorie-reduced, gluten-free and vegetarian dishes) and several bars, the cafeteria as well as the pool bar. For dinner, guests are asked to wear appropriate clothing in the restaurant. Distances

• Airport: approximately at 150 km
• Golf course: approximately at 10 km

Sports & Leisure The golf course at a distance of approximately 10 km offers optimal conditions for all golfing fans, and for your convenience also provides facilities such as a shuttle and caddy service. The necessary equipment you can either rent or buy at the nearby golf shop. After a round of golf you can enjoy a cool drink in the clubhouse. If you don`t want to miss out on training with a ball during your holidays, you`ll find the chance to play basketball. There is also the option to play billiards. For your wellbeing the hotel also offers massages (extra fee) and beauty treatments. Infants can be looked after in the hotel`s own baby club. For older children the care takes place in the children`s club. There is a babysitting service in the hotel, so that adults can also find some time to relax. In terms of adult entertainment, evening shows and live music are presented. Some of the sports are already included in the price. Additional information The accommodation has a total of 1264 rooms. The hotel staff speak English, German, French, Italian and Spanish.