The hotel Moon Palace Cancun is especially popular with honeymooners and lies in the vicinity of the Moon Palace, a sandy beach, linked by a free shuttle service. from January to December. At the beach, there are sun umbrellas and sun loungers free of charge available. The tourist centre is about 21 km away. The town Cancun is around 28 km away (Playa del Carmen around 50 km). The nearest shopping facilities are located approx. 27 km from the hotel, a supermarket can be reached after around 22 km. For evening dancing you will find a nightclub in a distance of approx. 26 km. Further entertainment facilities such as a cinema and a theatre are approx. 28 km away. The following attractions can be reached from the hotel: Tulum (approx. 110 km away), Chichen-itza (approx. 182 km away) and Xochimilco (approx. 1 km away). For mobility during your holiday, there are a taxi rank (around 1 m away), a bus stop (approx. 1 km away) and a car rental company. For medical treatment in emergencies there is a hospital around 15 km away. The hotel and airport are linked by a shuttle (for a fee) 24 h a day. Also to the next beach a free shuttle service is available from January to December.
Hygiene and safety measures In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the guest (incl. luggage disinfection), protective screens at the reception, non-contact in-house information, disinfection carpets at main door, elevator occupancy control measures, ample room service options, room service included (All Inclusive), restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, new additional adapted outdoor dining areas, controlled access restaurant (reservation only), controlled access bar (limited entry), digital menus, buffet alternatives (Show-Cooking), individual/closed bottles only, intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, additional adapted chill-out/ relaxation areas, additional space for families at pools, masks available for guests, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, daily room disinfection, housekeeping staff equipped with self-protecting gear, new air treatments (air filters), individual amenities, individual wrapped towels, daily change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups, controlled access at Spa and wellness (reservation only), enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. The hotel has already been awarded a local seal of approval for extensive protective measures after appropriate testing.
Partially renovated in 2020, the 3-storey beach hotel has 2036 rooms. It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, a lift, an air conditioning, a safe (for free), a coiffeur, a kiosk, a mini market, various other shops, discotheque (open from 10:30 - 03:00), a theater, a parking area (for free), a security entry system as well as a money changing facility. For the meals, there are 12 restaurants (air-conditioned) and a snack bar. In a total 13 bars, you can relax in good company. WiFi is available for free. For guests with physical disabilities the hotel has a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.