The hotel Moon Palace Cancun is especially popular with honeymooners and is situated in the vicinity of a sandy beach, linked from January to December by a free shuttle service. At the beach are sun umbrellas and sun loungers free of charge. The nearest town is Cancun. In the vicinity of the hotel are a number of shopping facilities and a supermarket. In the evening, you can go dancing in a nightclub in the hotel’s surroundings. The following attractions can be reached from the hotel: Tulum, Chichen-itza and Xochimilco. For mobility there is a taxi rank , a bus stop and a car rental company. The hotel and airport are linked by a shuttle (for a fee) 24 h a day. Also to the next beach a free shuttle service is available from January to December.
Hygiene and safety measures In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the guest (incl. luggage disinfection), protective screens at the reception, non-contact in-house information, disinfection carpets at main door, elevator occupancy control measures, ample room service options, room service included (All Inclusive), restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, new additional adapted outdoor dining areas, controlled access restaurant (reservation only), controlled access bar (limited entry), digital menus, buffet alternatives (Show-Cooking), individual/closed bottles only, intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, additional adapted chill-out/ relaxation areas, additional space for families at pools, masks available for guests, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, daily room disinfection, housekeeping staff equipped with self-protecting gear, new air treatments (air filters), individual amenities, individual wrapped towels, daily change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups at Kids Club, controlled access at Spa and wellness (reservation only), enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. The hotel has already been awarded a local seal of approval for extensive protective measures after appropriate testing.
Partially renovated in 2020, the 3-storey beach hotel has 2036 rooms. It offers its guests a 24h reception, a lobby with bar, a lift, air conditioning, a safe (for free), coiffeur, kiosk, a mini market, various other shops, discotheque (open from 10:30 - 03:00), theater, a free parking area , a security entry system and a money changing facility. For the meals, there are 12 restaurants (air-conditioned) and a snack bar. In a total 13 bars, you can relax in the evening in good company. WiFi is available for free. For guests dependent on a wheelchair the hotel has a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.